Privacy Policy

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, username or similar identifier, title, date of birth.
• Contact Data: Email address, telephone numbers, billing address, delivery address.
• Financial Data: Payment card details, bank account information.
• Transaction Data: Details about payments and services you have received from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Profile Data: Your username and password, rental history, preferences, feedback and survey responses.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your rental bookings
• To manage your account and relationship with us
• To process payments and prevent fraudulent transactions
• To send you important information regarding your rental, changes to terms, and other administrative information
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent where required)
• To comply with legal obligations

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized manner. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

All payment information is encrypted using SSL (Secure Socket Layer) technology and processed through secure payment gateways. We do not store complete credit card information on our servers.

Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party service providers who perform services on our behalf (payment processing, data analysis, email delivery, hosting services).
• Insurance Companies: For the purpose of providing coverage for your rental.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, we retain your data for:

• Active rental agreements: Duration of the rental plus 7 years for legal and tax purposes
• Marketing data: Until you unsubscribe or request deletion
• Website usage data: Up to 2 years

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Access your personal data
• Correct your personal data
• Erase your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time where we are relying on consent to process your personal data

To exercise any of these rights, please contact us using the contact information below.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how visitors move around our website
• Functionality Cookies: Used to recognize you when you return to our website
• Targeting Cookies: Record your visit to our website and the pages you have visited

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.